Returns & Exchange Policy
In order to submit a request for a return or exchange, email email@example.com. Please include your order number and reason for the request.
Your request for a return or exchange must be subject to the following terms:
Items must be in original condition (including tags) and must not have been worn, altered or washed.
All packaging shipped with your order must be returned.
Every clothing item has a tag attached reading "Once this tag has been removed from the garment, it can no longer be returned". As stated, if tag has been removed, the garment is no longer returnable.
Returns, other than for faulty goods, must be made within 15 days from the date of delivery for an exchange.
Exchanges* are subject to garment availability. If we cannot provide a replacement, a refund will be issued.
For a change-of-mind* return, you will be issued a Gift Card. Gift Cards may not be returned and will be honoured for 3 years from the date of issue. Gift Cards are valid for use on our Online Store.
Tori and Mine does not refund International prepaid tax and duties should you wish to return an item. Contact your local customs office to obtain your tax refund.
We do not refund initial shipping charges for items returned, other than for faulty items.
All refunds will be processed by our Online Customer Service team, subject to these terms.
* Exchange: wrong size or faulty item
* Change-of-mind: wanting a different colour or item
RETURN PROCESSING TIMES
Once the items have been received, they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges), or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5 working days of receiving your return.
Returns or exchanges will only be accepted with proof of purchase on items within 15 days from the date of delivery. Items returned outside their respective period will not be accepted.